![]() Work with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction and service levels.Ĭoordinates with other departments to ensure that services are completed in a timely manner. ![]() Solicit inventory and offer additional services to all clients. Serve as initial contact for buyers and sellers. Provide assistance and training in usage.ĭevelop and strengthen relationships with dealers over the phone, online and at the Auction through planned contact and meetings, as well as feedback sessions regarding Auction and online use and services. Investigates, troubleshoots, and resolves customer problems and issues serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service.Īssist with customer care issues and respond to dealer inquiries, problems, or concerns in a professional manner and escalate as necessary.Įducate customers on Manheim services & products. Works directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved.Ĭhampions all auction day preparations (pre/post activities) related to in‐lane and online sales.ĭemonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim. Promotes and educates customers on the various products and services provided by Manheim. Works closely with the Field Sales team to ensure that customer expectations are met or exceeded. ![]() This position works with customers and location operational groups to ensure that the auction runs smoothly both operationally and administratively.
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